Privacy Policy
Introduction
At Pup and Go, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website (www.pupandgo.co.uk) and services.
By using our website or providing your personal information, you agree to the terms of this Privacy Policy.
Who We Are
Pup and Go (“we”, “our”, “us”) operates as a UK-based business offering pet services. Our email address is:
We are committed to complying with UK data protection laws, including the UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018.
What Personal Data We Collect
We may collect and process the following types of personal data:
1. Information You Provide to Us:
- Contact details (e.g., name, email address, phone number).
- Account details (if you create an account, e.g., username, password).
- Billing and payment information (for purchases, bookings, or subscriptions).
- Communication history (e.g., emails, chat messages, feedback, reviews).
- Pet details (if relevant to our services, such as pet name, breed, special requirements).
2. Information We Collect Automatically:
- IP address and device information when you visit our website.
- Cookies and tracking technologies (see our Cookie Policy for more details).
- Website usage data, such as pages visited, time spent on the site, and interactions.
3. Information from Third Parties:
- If you connect via social media (e.g., logging in with Facebook or Google), we may receive your public profile details.
- Payment providers (e.g., PayPal, Stripe) may share necessary transaction data with us.
How We Use Your Data
We use your personal data for the following purposes:
✔ To provide our services – process bookings, manage accounts, and deliver customer support.
✔ To process payments – securely handle transactions and prevent fraud.
✔ To improve our website – analyse usage trends and enhance user experience.
✔ To communicate with you – send service updates, respond to inquiries, and provide support.
✔ For marketing (if you opt-in) – send special offers, newsletters, and promotions.
✔ To comply with legal obligations – such as tax or regulatory requirements.
We do not sell your personal data to third parties.
Legal Basis for Processing Your Data
Under UK GDPR, we process your personal data under the following legal bases:
- Consent – When you opt into marketing communications.
- Contractual necessity – To fulfil our services, such as bookings or purchases.
- Legitimate interest – For analytics, service improvement, or security measures.
- Legal obligation – To comply with applicable laws and regulations.
How We Store and Protect Your Data
We take appropriate technical and organisational measures to secure your personal data, including:
🔒 Encryption for sensitive data and transactions.
🔒 Secure servers with restricted access.
🔒 Regular security checks to prevent unauthorised access or data breaches.
We retain your data only for as long as necessary for its intended purpose, in accordance with UK law.
Who We Share Your Data With
We may share your data with trusted third parties, such as:
- Payment providers (e.g., Stripe, PayPal) to process transactions securely.
- IT service providers (e.g., web hosting, analytics tools).
- Marketing platforms (if you’ve consented to receive promotional content).
- Legal authorities if required by law or in case of fraud prevention.
All third parties we work with must comply with strict data protection standards.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
✅ Right to Access – Request a copy of the personal data we hold about you.
✅ Right to Rectification – Request corrections to inaccurate or incomplete data.
✅ Right to Erasure (“Right to be Forgotten”) – Request deletion of your data under certain conditions.
✅ Right to Restrict Processing – Request us to limit how we use your data.
✅ Right to Data Portability – Request your data in a structured, commonly used format.
✅ Right to Object – Object to processing based on legitimate interests or direct marketing.
To exercise your rights, contact us at enquiries@pupandgo.co.uk. We will respond within one month.
Marketing Preferences
We only send marketing communications if you have given explicit consent. You can:
- Opt-out anytime by clicking “unsubscribe” in emails.
- Update preferences in your account settings or by emailing us.
Cookies & Tracking Technologies
For details on how we use cookies, please refer to our Cookie Policy. You can manage your cookie preferences at any time via your browser settings.
Third-Party Links
Our website may contain links to third-party sites (e.g., social media, partner websites). This Privacy Policy does not apply to external sites, so we encourage you to read their privacy policies separately.
Changes to This Privacy Policy
We may update this policy from time to time. Any significant changes will be notified on our website or via email. The latest version will always be available on this page.
Last updated: 01/03/2025
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
📧 Email: enquiries@pupandgo.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk
📞 0303 123 1113
